You probably think I'm going to spew about the reasons I love someone, don't you? Well I am, kind of, but it's not directed at one certain person, it's directed towards a company; Astak.
Astak is the manufacturer of my EZReader 6" that I foolishly dropped on the 11th of June. Most of you have read about the story but let me recap for those that don't know what happened.
My daughter bumped into me and of all the many, many things I had in my hands only my EZReader fell to the ground. It was fine until I tried to wake it up from sleep mode and then it didn't look so good. I immediately called Astak customer service. They said: take a picture of it and email it to us so that we can try to determine, just from the look of it, what's wrong. I did this but unfortunately it was Friday afternoon and Astak was already closed for the day. Boohoo. However first thing Monday morning I got an email from CS that said yes, my reader had a cracked screen (internal) and they could fix it for $95.00. I was thrilled! I emailed back and they then sent me a RMA# to send in the reader.
I sent the reader off the next day which would have been the 15th. I sent it first class mail so it took a day or two to arrive. I wasn't given an approximate as to how long it would take to repair so I was incredibly surprised when I got an email on the 22nd that said a new device was being shipped (and my cc was charged the $95.00). Whaaaa? A new device? Sure enough yesterday when I got home my brand stinkin new EZReader was sitting there waiting for me to open like it was Christmas friggin morning! It had new everything (earphones, charger, etc.) except an SD card which was fine since I had taken mine out of the broken one before I sent it - I wasn't about to lose all of my loaded books!
So I just have to give a GIGANTIC shout out to Astak and the wonderful people there. I think they went above and beyond. Now I not only love my device but I love the quick efficient company as well.
You guys are da bomb!